1 The presented general terms and conditions (GTC) regulate the relationship between the provider Thorben Janssen (hereinafter referred to as “provider”) and the customer for all contracts that are concluded via the website of the provider and in other ways, as well as the other use of the website of the provider.
2 The provider provides consulting services and operates a platform on the website thorben-janssen.com on which customers can purchase access to digital content. On the platform, customers can also make use of further services within the scope of a membership.
3 For all contracts between the provider and the customer, the current version of the following GTCs accepted by the customer shall apply. Deviating general terms and conditions of the customer do not apply. They shall not apply even if the customer transmits them to the provider or refers to them in communication with the provider or elsewhere and the provider does not object to them.
4 The current version of the GTC is listed on the thorben-janssen.com website.
2. Platform, access and registration
1 In order to use the platform and the membership services offered, the customer must be registered. A membership contract for the use of the platform with the provider comes into effect when the customer has sent a registration form filled out with his complete and accurate information to the provider and the customer has confirmed his e-mail address by a message sent by the provider to the specified e-mail address.
2 The registration opens a member account and with it the customer accepts the respective applicable GTC.
3 The customer must provide the data requested for his account completely and correctly. The specification of stage names, pseudonyms or other fanciful names within the scope of the personal name query is not permitted.
4 The customer must keep his password secret and carefully secure access to his account. The customer is obliged to inform the provider immediately if there are indications that an account has been misused by third parties.
5 The provider is entitled to interrupt the permanent use due to maintenance work and for other important reasons, provided that the provider notifies the customer in advance within a reasonable period of time. In urgent cases, the advance notification is dispensable.
3. Use of digital content
1 The provider offers the customer access to digital content for a fixed period. For this purpose, the provider offers the customer the granting of a chargeable right of use to the selected content and thus access to this membership content for use in accordance with section 4. If additional services cause further costs besides the membership, this will be explicitly stated.
2 The membership offered on the platform and the additionally presented services represent a non-binding offer in the legal sense. With the booking via the platform, the customer bindingly declares his contractual offer. Input errors can be corrected during the ordering process before sending the order using the usual keyboard and mouse functions. The confirmation of the receipt of the booking takes place immediately.
The offeror may accept the offer
– by giving the customer a written order confirmation or an order confirmation in text form (e-mail), whereby the receipt of the order confirmation by the customer is decisive in this respect,
– by activating and providing the service,
– by requesting payment after submission of the customer’s order.
A payment request is also made when the bank details are communicated to the customer or when the customer is forwarded to a payment service provider.
If several of the aforementioned alternatives exist, the contract shall be concluded at the point in time at which one of the aforementioned alternatives to acceptance occurs first.
3 The provider uses the service provider CopeCart GmbH for the processing of the contracts, whereby the contractual partner of the customer for the membership contract is the provider.
4 The contract text is stored by the provider in the account of the customer.
5 The customer must provide the contract data requested in the customer account or by other means by the provider completely and correctly, if and insofar as these are not marked as voluntary information. It is forbidden to provide foreign or otherwise inaccurate information when placing an order. If the collected data changes after the order, the customer is obligated to update his account immediately or to otherwise transmit the changed data to the provider.
4. Conditions of use and rights of use
1 For the use of the access offered by the provider, it is necessary that the customer has a computer and Internet access. It is the sole responsibility of the customer to create the aforementioned conditions for use.
2 With access to the services, the provider grants the customer a simple, spatially unlimited right to use the currently displayed digital content in accordance with the scope agreed in the contract for exclusively his own purposes for the agreed period of time. Deviating grants of rights of use are specified in the individual service descriptions.
3 Further rights, in particular to sell and reproduce beyond the extent necessary for the contractual use, are not granted. Any rights of the customer under §§ 69d para. 2 and 3 and 69 e UrhG (German Copyright Act) remain unaffected.
4 The use of digital content of the platform may only take place for own purposes. Further commercial or industrial use vis-à-vis third parties or public presentation is only permitted with the express written consent of the provider. Any duplication or use of elements of the platform in other electronic or printed publications, in particular on other websites, is not permitted without the express consent of the provider. The comprehensive copyright with all powers according to §12 to §27 UrhG (German Copyright Act) to all documents, information and contractual items created in the context of the contract initiation and execution is exclusively entitled to the provider, unless otherwise agreed in writing. Should customers wish to use digital content or materials for such purposes, they may contact the provider.
5 The accesses acquired on the platform are personal, i.e. only one person may use an access. The purchased access cannot be transferred to third parties unless this is expressly permitted by the provider. In particular, it is prohibited to make use available to third parties via the acquired access.
6 When using the access (in particular the discussion and comment functions), appropriate behaviour and reasonable manners must be observed; in particular, the use of third parties must not be impaired by inappropriate or offensive comments or similar.
7 With regard to any materials and content made available on the platform for this purpose, the customer grants the provider a simple right of use in each case for advertising and marketing purposes for and on the platform, and in particular for permanent use and storage on the platform. The provider may revoke this right of use by notification in text form.
5. Contents, materials and information offered
1 The content, material and information presented during the videos or consultations is content, material and information created and made available by the provider itself or on its behalf or publicly accessible.
2 The contents presented within the services of the povider merely represent independently developed, exemplary solution procedures and learning and consulting contents. Despite conscientious preparation of the videos and consulting contents, the presented content and summaries do not claim to be complete. In particular, there is no legal claim against the provider to the successful completion/passing of any examinations/certificates based on the acquisition of access to the content offered on the platform.
3 The provider has the right to technically edit, prepare and adapt offers and contents on the platform in such a way that they can also be displayed on mobile devices or software applications of third parties. The provider reserves the right to add further interfaces to the platform in the future at its own discretion and to improve technical functions. Likewise, functions can be removed at the provider’s discretion if this only means a minor change in performance and no change in the agreed overall functionality. If justified interests of the customer (e.g. in the case of a significant change in performance to the detriment of the customer) can be adversely affected by a change in performance, the provider shall notify the customer of this change in performance in writing or by electronic means before it takes effect and shall point out to the customer in this notification his special right of termination regulated below and the consequences of not exercising the right of termination. In this case, the customer has the right to terminate the contract prematurely with a notice period of 14 days from the date on which the change takes effect (special right of termination).
6. Consulting services
1 Depending on the separate agreement, the provider shall make consulting services available to the customer. These services in accordance with section 6 are independent of the membership contract via the platform.
2 The customer shall provide the provider with all documents and information necessary for the fulfilment of its tasks completely and in such a timely manner that the provider has a reasonable processing time.
3 The place of performance for the services to be rendered by the provider is the location of the provider’s branch office or the location of the provider’s out-of-town consulting office.
4 The provider is not bound with regard to the working hours and the place of work.
5 If the provider performs the agreed services on the customer’s premises, the customer shall provide appropriate work rooms and work equipment for the performance of the agreed services in good time and free of charge.
6 The embodied work results may only be used by the customer within the scope and for the purposes of the respective agreement and may not be made accessible to third parties outside the purpose of the contract.
7 The provider shall remain entitled to the joint use and any other use of its ideas, concepts, experience, techniques, expert opinions and other work results used or developed in the performance of the Services.
8 The contracting parties undertake to maintain strict secrecy about all confidential processes, in particular business or trade secrets of the other contracting party, which come to their knowledge within the framework of the contractual relationship and neither to pass them on nor to exploit them in any other way. In cases of doubt, the contracting parties are obliged to ask the other contracting party for consent before such disclosure. Furthermore, both contracting parties are obliged to comply with the relevant provisions of data protection law.
The Parties shall not be obliged to maintain confidentiality of such information which becomes generally known, is disclosed by a third party without breaching a confidentiality obligation towards the Party concerned or is required to be disclosed due to statutory obligations.
7. Prices, payment and supply
1 Accessible contents of the platform can be accessed via the account area.
2 Payment shall be made on the platform by means of the payment options offered and, unless otherwise stated, by advance payment.
3 The provider shall provide the customer with the digital content that is the subject of the contract by activating it in the customer’s account. Shipping costs do not arise for this. The activation of the contents takes place within 48 hours. The period for the activation begins with payment in advance.
4 Individual contents can be further edited and supplemented by the provider after activation.
5 In the case of other consulting services, invoicing shall be based on actual expenditure at the hourly rate of the provider unless expressly agreed otherwise.
8 Term and termination
1 The provider grants the customer access to the respective content offered for a limited period of time. The time limit will be announced and recorded before the conclusion of the contract.
2 The term of the contract for the use of the access offered by the provider is based on the presented conditions of the membership version and begins with the day of activation.
After expiry of the contractually agreed term, the access is extended by the respective previously agreed term and can be terminated to the end of the term.
3 The right to extraordinary termination for good cause remains unaffected.
4 At the end of the contract, the account will be deleted completely, with the exception of the content created by the customer, provided that this is still in use by other customers. A further exception is the storage of the customer’s data, insofar as gross violations of the customer against legal regulations, rights of third parties or these GTC exist and are necessary for the rights defense or prosecution of the provider. This also serves as a preventive measure to ensure that this customer cannot register again for the platform. An exception continues to exist in the case of a legal obligation to store data.
5 The provider may take the following measures if there are indications that a customer violates legal regulations, third party rights or these GTC, or that the provider has another justified interest, in particular to protect other customers from fraudulent or infringing activities:
a) Deletion of comments, online content or other content,
b) Warning of customers
c) Limitation of use
d) Provisional blocking
e) Final blocking by termination
6 When choosing the measure, the provider shall take into account the legitimate interests of the customer concerned.
7 In particular, the following acts are prohibited:
– if defamatory, incorrect, insulting, obscene, offensive, sexually oriented, threatening, harassing or racist material and/or statements are disseminated or any kind of pornography, texts or image material is offered, provided or otherwise made accessible via the platform,
– if the platform is used to threaten, harass or insult others or to violate the rights (including personal rights) of others or the rights of third parties (trademarks, rights to a name, copyrights, data protection, personal rights, etc.) or the regulations for the protection of minors.
– if interventions in the technical design and maintenance of the use of the platform occur, in particular if software, scripts, viruses, Trojans, automated queries of the databases by software scripts or comparable mechanisms of any kind whatsoever are used within the platform or made accessible to others.
– if advertising, in particular surreptitious advertising, is published.
9. Cancellation policy
Consumers are entitled to a right of revocation in accordance with the following instructions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity.
Cancellation policy for consumers
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract
In order to exercise your right of withdrawal, you must inform us (Thorben Janssen,Elser Bruch 63, 33106 Paderborn, phone: +49 5254 8089417, E-Mail: [email protected]) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the enclosed sample cancellation form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the inexpensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
Premature expiry of the right of withdrawal
The right of withdrawal shall also expire in the case of a contract for the supply of digital content not on a tangible medium if the trader has begun performance of the contract after the consumer has given his express consent to this and at the same time confirmed his knowledge that he loses his right of withdrawal as soon as performance of the contract begins.
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
-Ordered on (*)/Received on (*)
-Name of the consumer(s)
-Address of the consumer(s)
– Signature of the consumer(s) (only in the case of notification on paper)
(*) Delete as applicable.
The statutory provisions shall apply to the rights of the customer in the event of material defects and defects of title.
1 Liability for damage to legal assets other than life, limb or health is excluded unless the damage is due to intentional or grossly negligent conduct on the part of the provider, one of its legal representatives or one of its vicarious agents or the conduct is also not a breach of material contractual obligations. Material contractual obligations are obligations the fulfilment of which is essential for the proper performance of the contract and on the observance of which the customer may regularly rely.
2 In the event of a loss of data caused by intent or gross negligence on the part of the provider, the provider shall be liable exclusively for the costs of copying the data from the backup copies to be made by the customer and for restoring the data that would have been lost even if the data had been properly backed up.
3 The aforementioned exclusions of liability shall not apply insofar as claims under the Product Liability Act are concerned, a defect was fraudulently concealed or a guarantee of quality was assumed.
4 The provider shall make its platform available to the customer upon membership with an availability of 99.8%. The availability refers to the average availability during the operating time of each calendar month. The provider reserves the right to interrupt the provision of services in order to perform scheduled and, in case of emergency, unscheduled maintenance work (the Maintenance Windows). The times of the Maintenance Windows shall not be deemed to be operating times within the meaning of the above provisions. The provider shall give the customer seven days’ notice of Scheduled Maintenance Windows. Unscheduled maintenance windows will be announced by the provider to the customer as far as possible and reasonable in advance. Other temporary interruptions of service due to disruptions of the Internet at third-party providers or third-party network operators as well as in the event of force majeure shall also not be taken into account.
5 In the case of consulting services, the provider makes recommendations, the implementation of which is the responsibility of the client.
12. Final provisions
1 The relations between the contracting parties shall be governed by the law applicable in the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). In relation to a consumer, this choice of law shall only apply insofar as no mandatory statutory provisions of the state in which he has his residence or habitual abode are restricted thereby.
2 If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the registered office of the provider. The same applies if the customer does not have a general place of jurisdiction in Germany or if the customer’s place of residence or habitual abode is unknown at the time the action is brought.
3 The EU Commission provides a platform for the online resolution of consumer disputes arising from the online sale of goods or the online provision of services (ODR platform). The ODR platform can be accessed at the following link: https://ec.europa.eu/consumers/odr. The email address of the provider in this regard is: thorben at thorben-janssen.com
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected].
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you about relevant products and services, such as online courses; books; live broadcast trainings such as webinars; live events and conferences; coaching and mentoring services. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at [email protected]. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision making or any type of automated profiling.
3. HOW WE COLLECT YOUR PERSONAL DATA
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
4. MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at [email protected] at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
7. DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for ten years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at [email protected].
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
10. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalize your content (eg. advertising, language).
Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.
Types of cookies and how we use them
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.
Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.
Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.
Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.
Third-party cookies on our site
Our third-party privacy promise
We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.
12. Tracking pixels from the Verwertungsgesellschaft WORT (VG WORT)
Our website employs so-called “tracking pixels” from the Verwertungsgesellschaft WORT in the form of SCM (“scaleable centralized measuring systems“) provided by INFOnline GmbH (INFOnline GmbH, Forum Bonn Nord, Brühler Str. 9, 53119 Bonn, Germany), which are used for ascertaining statistical indicators with respect to the probability that texts are being copied.
The data obtained are collected anonymously. The collection of user site hits to identify return visits to our website employs either so-called session cookies or a signature compiled from various information automatically transmitted by your browser. IP addresses are processed only in anonymized form. At no time are individual users identified for this purpose. This process is used to determine the probability that individual texts are being copied.
13. Live chat software from Userlike
Thorben Janssen uses chat software from the company Userlike UG (limited liability), Probsteigasse 44-46, 50670 Cologne, Germany. You can use the chat like a contact form to chat almost in real time with our staff. When starting the chat, the following personal data is collected:
Date and time of the call,
URL of the previously visited website,
Amount of data sent.
And if specified: First name, last name, and email address.